KYC Policy

Last updated: 10.10.2025

Version: 1.3

When You trigger our internal thresholds of aggregate lifetime total of deposits or request a withdrawal of any amount, then it is compulsory for us to perform a full KYC process.

You represent and warrant that any information provided by you is true, updated and correct.

We reserve the right, at any time, to ask for any KYC documentation to determine your identity, source of funds and location. We reserve the right to restrict the service, payment or withdrawal until your identity is sufficiently determined, or for any other reason at our sole discretion. We also reserve the right to disclose your information as appropriate to comply with legal process or as otherwise permitted by our privacy policy, and by using the service, you acknowledge and consent to the possibility of such disclosure.

If you have not satisfied our KYC procedure, then we reserve the right to disable any deposits or withdrawals of any amount. During our KYC procedure, the user will have to input basic details about themselves and may be required to upload;

1. A copy of Government Issued Photo ID (in some cases front and back depending on the doc);
2. A selfie of themselves holding the ID doc;
3. A bank statement/Utility Bill;
4. A source of wealth document;
5. A source of funds document.

Guideline for the KYC Process

Proof of ID (copy of passport, driver's licence or national ID card)

a. Signature must be clearly visible.

b. A second picture with the face of the customer may be required. The customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture to secure their privacy.

c. Full Name matches the customer name.

d. Document does not expire in the next 3 months.

e. Customer is over 18 years of age.

f. All four corners of the ID have to be visible in the same image and all details have to be clearly readable besides the name above. We reserve the right to ask for further details if necessary.

Proof of Residence

a. Bank Statement or Utility Bill (excluding mobile phone bills) issued within the last 3 months or an official document made by the government that proves customer main residence address.

b. Resident Country is not a Restricted Country: France and its territories, Netherlands and its territories, Spain, United Kingdom, USA, Japan, Australia, Cyprus, Singapore, Sweden, Belgium, Germany and all FATF Blacklisted countries

c. Full Name matches customer’s name and is same as in proof of ID.

d. Date of Issue: In the last 3 months

Source of Wealth (SOW) & Source of Funds (SOF)

a. It is critical that the origin and legitimacy of the funds and the wealth are clearly understood. If this is not possible we may ask for an additional document or proof.

b. Examples of SOW are: ownership of business, employment income, inheritance, investment, family.

c. Examples of SOF are: proof of personal savings, pension releases, share sales, inheritance and gifts.

This policy should be read in conjunction with our general Terms and Conditions. In the event of there being a discrepancy between the English language version of this document and any other language version, the English language version will be deemed to be correct.